A problem exists between employers and individuals as employers seek to hire individuals with non-technical skills who can add value and leadership to their companies. These non-technical skills are hard to recognize and identify when interviewing candidates. The researcher further defined, clarified, and investigated interpersonal and emotional intelligence competencies among early-career insurance professionals. Goleman's (1998) research on emotional intelligence in the workforce provides a theoretical framework for this study. Goleman's (1998) research determined that emotionally intelligent employees consistently outperformed their more intelligent coworkers, lacking in emotional intelligence. A review of literature surrounding the early stages and benefits of emotional intelligence followed by emotional intelligence in leaders and the insurance industry will be shared.

Presenter: Dr. Jane Brooker, Pennsylvania State University,