Objective:
- Define reflective listening and explain its importance.
- Identify key techniques associated with active listening, including maintaining eye contact, nodding, offering verbal acknowledgments, and taking notes.
- Understand the relationship between active listening and reflective listening.
- Explain the importance of follow-up questions in reflective listening, including their ability to clarify the speaker's message, encourage deeper exploration, and demonstrate empathy.
- Differentiate between open-ended questions, closed-ended questions, probing questions, and clarifying questions.
- Understand the benefits of practicing empathy in business communication, including the ability to build trust and rapport with others.
Age Level: Late secondary school
National Standards: Complies with NBEA Communication 2023 Standard I.A.24 Use reflective listening by asking follow-up questions to practice empathy and increase clarity and understanding.
Materials:
- Whiteboard or chalkboard
- Markers or chalk
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