Objectives:
- Understand the importance of excellent customer service for entrepreneurs.
- Develop technical and interpersonal skills to provide effective customer service.
- Work in a team to problem-solve customer service scenarios.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.1 Work in a team to solve problems and share knowledge.
Materials:
- Whiteboard, markers
- Laptops or tablets, internet access
- Presentation screen and computers
- Student handouts
- Understand the importance of excellent customer service for entrepreneurs.
- Develop technical and interpersonal skills to provide effective customer service.
- Work in a team to problem-solve customer service scenarios.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.1 Work in a team to solve problems and share knowledge.
Materials:
- Whiteboard, markers
- Laptops or tablets, internet access
- Presentation screen and computers
- Student handouts
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