Objectives:
- Understand the importance of effective communication skills in end-user support and training.
- Develop interpersonal skills required to train and support a diverse user community.
- Apply effective communication strategies in simulated end-user support scenarios.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.6 Develop interpersonal skills.
Materials:
- Whiteboard and markers
- Laptops or tablets with Internet access
- Student handouts
- Understand the importance of effective communication skills in end-user support and training.
- Develop interpersonal skills required to train and support a diverse user community.
- Apply effective communication strategies in simulated end-user support scenarios.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.6 Develop interpersonal skills.
Materials:
- Whiteboard and markers
- Laptops or tablets with Internet access
- Student handouts
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