Information Technology: Introduction to Troubleshooting and Problem-Solving in End User Support

Objectives:

• Develop an understanding of the importance of troubleshooting and problem-solving skills in end-user support.
• Enhance critical thinking skills to locate resources and solve technical problems.
• Foster interpersonal skills necessary for effective training and support in a diverse user community.

Age Level: Middle school and early/late secondary school

National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.5 Develop critical thinking skills to locate resources to solve problems.

Materials:

• Whiteboard and markers
• Laptops or tablets with Internet access
• Student handouts
• Projector or screen
• Timer or stopwatch