Objectives:
- Develop an understanding of the importance of troubleshooting and problem-solving skills in end-user support.
- Enhance critical thinking skills to locate resources and solve technical problems.
- Foster interpersonal skills necessary for effective training and support in a diverse user community.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.5 Develop critical thinking skills to locate resources to solve problems.
Materials:
- Whiteboard and markers
- Laptops or tablets with Internet access
- Student handouts
- Projector or screen
- Timer or stopwatch
- Develop an understanding of the importance of troubleshooting and problem-solving skills in end-user support.
- Enhance critical thinking skills to locate resources and solve technical problems.
- Foster interpersonal skills necessary for effective training and support in a diverse user community.
Age Level: Middle school and early/late secondary school
National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.5 Develop critical thinking skills to locate resources to solve problems.
Materials:
- Whiteboard and markers
- Laptops or tablets with Internet access
- Student handouts
- Projector or screen
- Timer or stopwatch
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