FROM THE PRESIDENT
Improving Customer Service: Businesses Look to Business Educators for Help By Jim Rucker

FORUM FEATURE
The "New" Customer Service Model: Customer Advocate, Company Ambassador By Joanne M. Lozar Glenn

BUSINESS SPOTLIGHT
Ritz-Carlton Hotels: A Passion for Excellent Service By Joanne M. Lozar Glenn

CURRICULUM FORUM
Accounting — Accounting and Financial Literacy: Developing Lessons That Stick By Susan Crosson, George Krull, Dan Deines, and Penny Gold
Administration and Supervision — IT Apprenticeships: Helping Students Get a Foot in the Door By Radecka Appiah-Padi, Mary Speiser, Judith K. Berry, and Richard Scott
Basic Business—OM to EVA to SCM: A Framework for Integrating the Alphabet Soup By Terrance L. Pohlen and B. Jay Coleman
Communication — Teaching the NBEA Communication Standards By Susan Jaderstrora and Ramona Schoenrock
Methods — American Inventors: Your Students By John J. Olivo and Robert D. Kuschke
Technology— Effective Instructional and Institutional Practices in Online Community College Business Education By Albert D. Ritzhaupt and S. Michelle Wilcox

NABTE REVIEW—SPRING EDITION
Design and Implementation of Virtual Teams: An Instructional Case Study By Lisa E. Gueldenzoph and Ronda G. Henderson
Business Teacher Preparation: Reading and Math Skill Integration By Frederick W. Polkinghorne, Nancy Groneman Hite, and Barbara Railsback

ASSOCIATION NEWS
NBEA/NABTE Teacher Education Summit 2007 Report of Findings
Business Education Forum Index