Communication: Objectively Identifying Major Themes and Points in Business Communications

Objectives:

• Define what objective listening is and why it is important in effective communication.
• Explain how objective listening can reduce misunderstandings and conflicts in business communications.
• Use objective listening techniques to identify major themes and points in a message.

Age Level: Late secondary school

National Standards: Complies with NBEA Communication 2023 Standard I.A.19 Listen objectively to extrapolate major themes and points of a speaker’s message.

Materials:

• Whiteboard or chalkboard
• Markers or chalk