Information Technology: Customer Service for Entrepreneurs

Objectives:

• Understand the importance of excellent customer service for entrepreneurs.
• Develop technical and interpersonal skills to provide effective customer service.
• Work in a team to problem-solve customer service scenarios.

Age Level: Middle school and early/late secondary school

National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.1 Work in a team to solve problems and share knowledge.

Materials:

• Whiteboard, markers
• Laptops or tablets, internet access
• Presentation screen and computers
• Student handouts