Information Technology: Effective Communication Skills for End-User Support and Training

Objectives:

• Understand the importance of effective communication skills in end-user support and training.
• Develop interpersonal skills required to train and support a diverse user community.
• Apply effective communication strategies in simulated end-user support scenarios.

Age Level: Middle school and early/late secondary school

National Standards:
Complies with NBEA Information Technology 2023 Standard XVI.1.6 Develop interpersonal skills.

Materials:

• Whiteboard and markers
• Laptops or tablets with Internet access
• Student handouts